Question 1

How do preorders work?

Accepted Answer

You place your order and pay upfront. We source the item from a verified supplier, ship it to our warehouse, and forward it to your address. Typical preorder timeframes are 14–21 days depending on the item and destination.

Question 2

How is shipping calculated?

Accepted Answer

Shipping is quoted based on weight, dimensions, and destination country. You'll see the full landed cost — including duties — before you pay. No surprises.

Question 3

Which countries do you ship to?

Accepted Answer

Nigeria is our primary market, but we ship worldwide. Delivery times vary by destination — express air (4–7 days) or sea freight (25–40 days) options are available.

Question 4

Are my items insured?

Accepted Answer

Yes. Every parcel is fully insured from the moment we take possession until it's delivered to your door. Lost or damaged items are replaced or refunded.

Question 5

How do I pay?

Accepted Answer

We accept Paystack (cards, bank transfer, USSD) for Nigerian customers and Stripe (international cards, Apple Pay, Google Pay) for global customers.

Question 6

Can I request an item that's not in your catalog?

Accepted Answer

Absolutely — that's what our sourcing service is for. Send us a link on the Request an Item page and we'll quote it.

Question 7

How do I track my order?

Accepted Answer

Every order gets a TPR- tracking number. Use the Track page to see real-time status updates from source to your door.

Question 8

What if my item is out of stock at the supplier?

Accepted Answer

We'll notify you immediately and either refund you in full or suggest a comparable alternative — your choice.

Question 9

Do you handle customs and duties?

Accepted Answer

Yes. Our landed-cost quote includes duties and customs clearance so you don't have to deal with any surprise fees at delivery.

Question 10

Can I cancel an order?

Accepted Answer

You can cancel before we've sourced the item. Once sourcing begins, cancellation depends on supplier terms — contact us and we'll walk you through options.

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